Buying with St. Philips

Our Pledge

We appreciate the decision to purchase your new home is one of the most exciting and important decisions you will ever make. 

We want you to feel fully informed, happy and secure when you buy your new home, which is why we clearly outline the levels of protection and service you can expect from us. Our experienced team will be with you every step of the way, both before and after you move into your new home, and here are some of the ways in which we will be there to help.

1. Initial Enquiry

When you make an enquiry with us, or visit our development, we will answer any questions you have about the property or the process and send you the sales brochure by post or email. We will also provide you with marketing information.

2. Reservation of Your New Homes

Once you have chosen the home for you, our Sales Executive will guide you through the reservation process, including exchange of contracts, customer options, independent financial mortgage advice and indicative time scales. You will also meet the site manager responsible for building your new home and we will explain to you how the site manager and our sales team will keep in touch with you.

3. Updates on Your New Home

Throughout the process the site manager or a member of our sales team will provide you with regular updates on the progress of the build of your new home, and the likely completion date. During the process, the site manager and our sales team will be on hand during office hours to assist with any questions you may have.

4. Familiarisation

Once your home is complete, we will organise a personal demonstration visit. This is the exciting moment when we show you around your new home for the first time and explain how everything works.

5. Moving Day

The most exciting day of all! When you have legally completed on the purchase of your new home, our sales team will be on hand with the keys to welcome you and ensure a smooth handover. We will also issue you with your Handover Manual.

6. Settling In

We will contact you a week after moving in, and again after a month, to check that you are happy with your new home and that it meets all your expectations. If anything isn’t quite right, we will resolve it promptly. We will ensure that you understand the procedure for reporting any problems during the warranty period.

7. Consumer Code

We will provide you with a copy of the Consumer Code for Home Builders at the time of reservation and will adhere to the requirements it places upon us.

8. Customer Survey

8 weeks after you have moved into your new home we will send you a detailed customer survey form. Your feedback is vitally important to us, please let us know how we have performed.

9. 10 Year Structural Warranty

For further details about your warranty provider please contact: build-zone.com or call: 0345 230 9873

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