Buying with St. Philips

We appreciate the decision to purchase your new home is one of the most exciting and important decisions you will make.

We want you to feel fully informed, happy and secure when you buy your new home, which is why we clearly outline the levels of protection and service you can expect from us. Our experienced team will be with you every step of the way, both before and after you move into your new home.

 

Trust & Experience

Customer satisfaction is at the heart of what we do, and is behind our consistent focus on exceptional design and high standards of quality. With a specialist team of reliable housebuilder professionals, we have a wealth of experience to deliver quality homes and excellent service.

Warranties

Each of our new homes comes with a ten-year structural warranty from Build-Zone; an independent and leading industry warranty provider. As well as this, we also provide a St. Philips warranty for two years on fixtures and fittings. This means that you can move into your new home safe in the knowledge that it has been constructed and fitted out to the highest standard, and you are protected.

Consumer Code

For your protection, the Consumer Code sets independent standards and procedures for homebuilders to follow. We support and fully comply with these industry regulations to provide you with the highest level of assurance, customer satisfaction and a clear procedure which you can rely on should you need it.

Environmentally

We set targets to reduce water, energy and waste on our sites, in our offices and to our homes. We always take care to protect biodiversity and natural habitats. Our homes include features that encourage sustainable living and reduction of energy bills such as low energy lighting, dual flush mechanism to WCs (to reduce water use), energy efficient appliances, high levels of loft insulation and external wall cavities to reduce heat loss in the winter and reduce heat gain in the summer.

The Buying Process

1. Initial Enquiry

When you make an enquiry with us, or visit our development, we will answer any questions you have about the property or the process and send you the sales brochure by post or email. We will also provide you with marketing information.

2. Reserve your New Home

Once you have chosen the home for you, our Sales Executive will guide you through the reservation process, including exchange of contracts, customer options, independent financial mortgage advice and indicative time scales. You will also meet the site manager responsible for building your new home and we will explain to you how the site manager and our sales team will keep in touch with you.

3. Stay Updated

Throughout the process the site manager or a member of our sales team will provide you with regular updates on the progress of the build of your new home, and the likely completion date. During the process, the site manager and our sales team will be on hand during office hours to assist with any questions you may have.

4. Familiarisation

Once your home is complete, we will organise a personal demonstration visit. This is the exciting moment when we show you around your new home for the first time and explain how everything works.

5. Moving Day

The most exciting day of all! When you have legally completed on the purchase of your new home, our sales team will be on hand with the keys to welcome you and ensure a smooth handover. We will also issue you with your Handover Manual.

6. Settling In

We will contact you a week after moving in, and again after a month, to check that you are happy with your new home and that it meets all your expectations. If anything isn’t quite right, we will resolve it promptly. We will ensure that you understand the procedure for reporting any problems during the warranty period.

7. Consumer Code

Once your home is complete, we will organise a personal demonstration visit. This is the exciting moment when we show you around your new home for the first time and explain how everything works.

8. Customer Survey

The most exciting day of all! When you have legally completed on the purchase of your new home, our sales team will be on hand with the keys to welcome you and ensure a smooth handover. We will also issue you with your Handover Manual.

9. Warranties

All of our homes come with a Build-Zone 10 Year Structural Warranty. For further details about your warranty provider please contact: build-zone.com or call: 0345 230 9873

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